FAQs
Welcome to the Variety Sales FAQ page! Here you'll find answers to the most common questions about our store, products, and services. If you don't find the answer you're looking for, feel free to contact our customer service team.
General Questions
1. What is Variety Sales? Variety Sales is an online general store offering a wide range of products including electronics, fashion, home goods, and more. Our goal is to provide high-quality items at competitive prices.
2. How do I contact customer service? You can reach our customer service team via email at info@varietysales.ca or through our contact form on the website. We aim to respond to all inquiries within 24 hours.
3. Do you have a physical store? No, Variety Sales operates exclusively online. This allows us to offer a wider selection of products and better prices.
Orders and Shipping
4. How do I place an order? Simply browse our website, add the items you wish to purchase to your cart, and proceed to checkout. Follow the prompts to complete your order.
5. What payment methods do you accept? We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are processed securely.
6. How much does shipping cost? Shipping costs vary depending on the destination and the size of your order. Shipping fees will be calculated and displayed at checkout.
7. How long will it take to receive my order? Delivery times depend on your location and the shipping method selected. Standard shipping typically takes 5-7 business days, while expedited options are available for faster delivery.
8. Can I track my order? Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.
Returns and Exchanges
9. What is your return policy? We offer a 30-day return policy on most items. If you are not satisfied with your purchase, you can return it for a refund or exchange. Items must be in their original condition and packaging.
10. How do I initiate a return? To initiate a return, contact our customer service team with your order number and reason for return. We will provide you with instructions on how to return your item.
11. Who pays for return shipping? If the return is due to a defect or error on our part, we will cover the return shipping costs. For all other returns, the customer is responsible for return shipping fees.
12. How long does it take to process a return? Once we receive your returned item, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method.
Product Information
13. Are your products new or used? All products sold at Variety Sales are brand new and sourced from trusted suppliers.
14. How can I find more information about a product? Product descriptions, specifications, and customer reviews can be found on each product page. If you need more information, feel free to contact our customer service team.
15. What if an item is out of stock? If an item is out of stock, you can sign up to be notified when it becomes available again. Alternatively, you can check back later as we regularly update our inventory.
Promotions and Discounts
16. Do you offer any discounts or promotions? Yes, we frequently offer discounts and promotions. Sign up for our newsletter and follow us on social media to stay updated on the latest deals and special offers.
17. How do I use a promo code? During checkout, enter your promo code in the designated field and click "Apply." The discount will be reflected in your order total.
18. Can I use multiple promo codes on one order? Typically, only one promo code can be used per order. Check the terms and conditions of the promotion for specific details.
Thank you for choosing Variety Sales! If you have any further questions, please don't hesitate to contact us at info@varietysales.ca. Happy shopping!